privacy policy
1. Introduction
Primera Soccer is committed to protecting the privacy, confidentiality and security of personal information collected through our website, online store, customer communications and business activities.
This Privacy Policy explains how Primera Soccer collects, holds, uses, discloses and protects personal information in connection with our products and services, including the sale and distribution of soccer balls to individuals, soccer clubs, schools, academies, retailers and other business customers.
This Privacy Policy is intended to operate in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), where applicable, and other applicable Australian laws.
By accessing our website or voluntarily providing personal information to us, you acknowledge that you have had the opportunity to read this Privacy Policy. Nothing in this Policy limits any rights you may have under applicable law.
2. About Primera Soccer
In this Privacy Policy, the terms “Primera Soccer”, “we”, “us” and “our” refer to the business operating the Primera Soccer brand and website.
Website: https://www.primerasoccer.au
Privacy enquiries: hello@primerasoccer.au
For the purposes of applicable privacy legislation, the relevant legal entity operating Primera Soccer is responsible for managing personal information in accordance with this Policy.
Where necessary, our full legal business name, Australian Business Number (ABN) and registered business address should be identified in our website's legal notices and business records.
3. Scope of this Policy
This Policy applies to personal information collected or received through:
Our website and online store.
Customer accounts, checkout and order processing.
Purchases, payments, deliveries, returns, refunds and warranty claims.
Enquiries submitted by email, telephone, contact forms or social media.
Club, school, academy, retailer and wholesale relationships.
Marketing subscriptions, competitions, promotions and giveaways.
Website analytics, cookies and other online technologies.
Other interactions with Primera Soccer in the course of our business.
This Policy does not necessarily apply to third-party websites, applications or services that we do not own or control. Those services are governed by their own privacy policies.
4. Personal Information We Collect
The types of personal information we collect depend on your relationship with us and how you interact with our business.
4.1 Personal and contact information
We may collect:
Full name.
Email address.
Telephone or mobile number.
Billing and delivery addresses.
Business name, club name or organisation details.
Position or role within a club, school, academy or business.
Other contact details you voluntarily provide.
4.2 Order and transaction information
When you purchase our products, we may collect:
Products purchased, including product type, size and quantity.
Order numbers and transaction dates.
Billing, delivery and fulfilment details.
Payment status and transaction references.
Refund, return, exchange and warranty information.
Correspondence concerning an order or purchase.
Payment card details are generally processed by our payment service providers. We do not intend to store complete payment card numbers or card security codes on our own systems. The actual handling of payment information depends on the payment methods and services used on our website.
4.3 Business and club information
For business-to-business transactions, we may collect information relating to soccer clubs, schools, academies, retailers, suppliers and other organisations, including:
Organisation and trading names.
Business contact details.
Names and professional contact details of representatives.
Order history, quotations and purchasing requirements.
Delivery arrangements and relevant account information.
Sponsorship, partnership and promotional enquiries.
Where this information identifies an individual or makes an individual reasonably identifiable, it may constitute personal information.
4.4 Communications and customer service information
We may retain information contained in communications with us, including enquiries, feedback, complaints, reviews, social media messages and customer service records.
4.5 Technical and website usage information
When you visit our website, we or our service providers may collect technical and usage information, including:
Internet Protocol (IP) address.
Browser type and version.
Device and operating system information.
Website pages viewed and interactions with website features.
Referring websites and general traffic information.
Dates, times and duration of website visits.
Cookie identifiers and similar online identifiers.
We may use this information for website operation, security, analytics, troubleshooting and service improvement.
4.6 Sensitive information
Primera Soccer does not ordinarily seek to collect sensitive information, such as health information, racial or ethnic origin, political opinions or religious beliefs.
Please do not provide sensitive information unless it is reasonably necessary for a specific interaction and we have a lawful basis to collect it.
Where the collection of sensitive information is necessary, we will handle it in accordance with applicable law, including any consent requirements.
5. How We Collect Personal Information
We may collect personal information:
Directly from you, including when you place an order, create an account, subscribe to marketing communications, complete a contact form, enter a competition or contact us.
Automatically through our website, including through cookies, server logs, analytics technologies and similar tools.
From service providers, including e-commerce platforms, payment processors, delivery providers and website service providers that support our business operations.
From organisations you represent, where a club, school, retailer or other business provides your contact details in connection with a legitimate order, enquiry or business relationship.
From publicly available sources, where appropriate and lawful, including publicly listed business contact information used for relevant business-to-business communications.
We will take reasonable steps to ensure that personal information is collected by lawful and fair means and, where required, directly from the individual concerned.
If you choose not to provide information reasonably required to process an order, arrange delivery, respond to an enquiry or provide a requested service, we may be unable to complete that transaction or provide the relevant service.
6. Purposes for Which We Use Personal Information
We collect, hold, use and disclose personal information for purposes reasonably connected with our business, including to:
Process and fulfil orders for soccer balls and related products.
Arrange payments, deliveries, returns, refunds and warranty claims.
Respond to customer enquiries, complaints and feedback.
Manage customer accounts and business relationships.
Provide quotations and communicate with clubs, retailers, schools and academies.
Administer competitions, giveaways, promotions and other marketing activities.
Send newsletters, product updates and promotional communications where permitted by law.
Operate, maintain, protect and improve our website and online store.
Analyse website performance, customer preferences and product demand.
Detect, investigate and prevent fraud, security incidents and unlawful activity.
Maintain accounting, tax, transaction and business records.
Comply with applicable legal obligations and respond to lawful requests.
Establish, exercise or defend legal claims.
Carry out other purposes disclosed at the time of collection or otherwise permitted by law.
We will not use or disclose personal information for an unrelated secondary purpose unless permitted or required by applicable law, including where any necessary consent has been obtained.
7. Direct Marketing and Communications
Primera Soccer may send promotional emails or other marketing communications about our soccer balls, new products, launch offers, club partnerships, promotions and relevant business updates.
We will send direct marketing communications in accordance with applicable laws, including the Spam Act 2003 (Cth) and the Privacy Act, where applicable.
Where consent is required, we will obtain it before sending marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe facility included in the message or by contacting us at hello@primerasoccer.au.
We will action unsubscribe requests within the period required by applicable law.
Unsubscribing from marketing communications will not prevent us from sending necessary non-promotional messages relating to an existing order, payment, delivery, refund, warranty claim, security matter or other legitimate transaction.
We do not authorise third parties to use our customer contact lists for their own independent marketing purposes without an appropriate lawful basis.
8. Cookies, Analytics and Advertising Technologies
Our website may use cookies, pixels, tags and similar technologies to support website functionality and understand how visitors interact with our online store.
These technologies may be used to:
Remember shopping cart contents and website preferences.
Maintain website functionality and security.
Measure website traffic and performance.
Understand which products or pages attract interest.
Evaluate advertising effectiveness.
Support relevant advertising and remarketing, where implemented and permitted by law.
Some technologies may be provided by third parties, such as website analytics, advertising or e-commerce service providers. Those providers may process information in accordance with their own privacy terms.
You may be able to control cookies through your browser settings or through any cookie preference tool made available on our website. Disabling certain cookies may affect website functionality.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
The precise cookies, analytics services and advertising tools used by Primera Soccer should be confirmed and reflected in this Policy before publication.
9. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Policy or where otherwise permitted or required by law.
These third parties may include:
E-commerce platform and website hosting providers.
Payment processors and financial transaction service providers.
Freight companies, couriers and delivery providers.
Customer service, communications and email marketing platforms.
Website analytics and advertising service providers.
Information technology, cybersecurity and technical support providers.
Accountants, auditors, insurers and professional advisers.
Legal advisers, courts, regulators and government authorities where appropriate.
Business purchasers, investors or prospective successors in connection with an actual or proposed business sale, restructure or transfer, subject to applicable law.
We may also disclose information where you have consented, where disclosure is necessary to perform a transaction you have requested, or where disclosure is otherwise authorised or required by law.
We do not sell personal information to third parties for money as a business activity.
Where third-party providers process personal information on our behalf, we will take reasonable steps, where required by applicable law, to ensure that appropriate contractual, technical and organisational safeguards are in place.
10. Overseas Disclosure and Storage
Some of our service providers may store, access or process personal information outside Australia.
Depending on the services used by Primera Soccer, overseas recipients may be located in countries such as the United States, Singapore or other jurisdictions in which our website, payment, analytics, communications or cloud service providers operate.
These locations are examples only and must be confirmed against our actual service providers before this Policy is published.
Where applicable, we will take reasonable steps to ensure that overseas disclosures comply with the Privacy Act 1988 (Cth) and other relevant legal requirements.
Depending on the circumstances, this may include taking reasonable steps to ensure that an overseas recipient does not breach the Australian Privacy Principles in relation to the information, unless an exception under applicable law applies.
Privacy protections and enforcement mechanisms may differ between countries. We encourage you to review the privacy policies of relevant third-party providers where appropriate.
11. Data Security
Primera Soccer takes reasonable steps, appropriate to the nature and sensitivity of the information held, to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the systems used, these measures may include:
Access controls and restricted access to personal information.
Password protection and authentication controls.
Secure website connections and encryption where supported.
Use of reputable third-party service providers.
Secure payment processing through appropriate providers.
Software updates, backups and system monitoring.
Procedures for responding to suspected data breaches.
Secure destruction or de-identification of information when no longer required, subject to legal retention obligations.
No method of electronic transmission, internet storage or data security can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
You are responsible for keeping any account credentials confidential and notifying us if you suspect unauthorised access to your account.
12. Data Breaches
If we become aware of a suspected or actual data breach involving personal information, we will assess and respond to the incident in accordance with applicable law.
Where the Notifiable Data Breaches scheme applies, we will investigate whether the incident is likely to result in serious harm and whether notification to affected individuals and the Office of the Australian Information Commissioner (OAIC) is required.
Where notification is legally required, we will take the steps required by law, which may include notifying affected individuals, providing recommendations to reduce potential harm and notifying the relevant regulator.
We will also take reasonable steps to contain, investigate and remediate the incident.
13. Access to Personal Information
Subject to applicable law, you may request access to the personal information Primera Soccer holds about you.
To make an access request, contact us at hello@primerasoccer.au and include sufficient information to identify yourself and describe the information requested.
We may request reasonable information to verify your identity before providing access.
We will respond within a reasonable period and in accordance with applicable legal requirements.
In certain circumstances, we may be permitted or required to refuse access, including where a lawful exception applies. If we refuse access, we will explain the reasons for our decision and any available complaint mechanisms, to the extent required by law.
We will not charge for making an access request itself. If a request involves significant administrative costs, any proposed charge for providing access will be handled in accordance with applicable law and communicated to you in advance where required.
14. Correction of Personal Information
We take reasonable steps, where required by applicable law, to ensure that personal information we collect, use and disclose is accurate, up to date, complete and relevant for its intended purpose.
If you believe personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that we correct it.
Please contact hello@primerasoccer.au and identify the information you believe requires correction.
We will consider and respond to your request in accordance with applicable law. If we refuse to make a requested correction, we will provide reasons and information about any applicable complaint or statement-of-disagreement process where required by law.
Where required by law and reasonably practicable, we will notify relevant third parties of a correction.
15. Retention and Deletion of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, managing customer relationships, handling warranty claims, maintaining business records, resolving disputes and meeting legal obligations.
Some information may need to be retained for periods prescribed by Australian tax, accounting, consumer or other applicable laws.
When personal information is no longer required and no legal retention obligation applies, we will take reasonable steps to destroy it or ensure that it is de-identified, where required by applicable law.
You may request deletion of personal information by contacting us. We will consider your request in light of applicable law and our legitimate record-keeping obligations.
Deletion may not be possible where the information must be retained by law, is required to establish or defend a legal claim, or falls within another lawful exception.
16. Children and Young People
Primera Soccer recognises that children and young people may visit our website or use our products.
Our website and online store are intended to be used by customers who can lawfully enter into the relevant transactions. Where a customer is under 18, a parent or guardian may need to be involved in a purchase or other transaction, depending on the circumstances and applicable law.
We do not knowingly seek to collect sensitive personal information from children.
Where we become aware that personal information has been collected from a child in circumstances where collection was not appropriate or lawful, we will assess the circumstances and take reasonable steps to address the issue, including deletion where appropriate and legally permissible.
Parents or guardians who have concerns about a child's personal information may contact us at hello@primerasoccer.au.
17. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services or other external services.
We do not control the privacy practices, security or content of third-party services and are not responsible for their independent handling of personal information.
Your interactions with those services may be governed by separate terms and privacy policies.
We recommend reviewing the applicable privacy policy before providing personal information directly to a third party.
18. Social Media and Competitions
If you interact with Primera Soccer through social media, competitions, giveaways, promotional campaigns or club-related initiatives, we may collect information you choose to provide, including your name, contact details, social media username and information required to administer the activity.
Where a promotion is conducted through a third-party platform, that platform may independently collect and process information in accordance with its own privacy policy.
We will use competition and promotional information for the purposes disclosed in the relevant terms and conditions, including administering entries, contacting winners and fulfilling prizes.
We will obtain any consent required by law before using a participant's personal information or image for additional promotional purposes.
Participation in a competition does not automatically constitute consent to receive ongoing marketing communications unless the relevant consent has been validly obtained.
19. Anonymity and Pseudonymity
Where lawful and practicable, you may interact with Primera Soccer without identifying yourself or by using a pseudonym.
However, anonymity may not be possible where identification is reasonably necessary to complete a purchase, arrange delivery, verify payment, administer a warranty claim, respond to a request concerning personal information or comply with a legal obligation.
We will handle such requests in accordance with applicable law.
20. Complaints and Privacy Concerns
If you believe Primera Soccer has mishandled your personal information or breached an applicable privacy obligation, you may submit a written complaint to:
Email: hello@primerasoccer.au
Subject: Privacy Complaint
Please provide a description of your concern, relevant dates and any supporting information that may help us investigate the matter.
We will acknowledge, assess and investigate your complaint and respond within a reasonable period, having regard to the nature and complexity of the issue and any applicable legal requirements.
Where appropriate, we may contact you to obtain further information or clarification.
If you are dissatisfied with our response, or if we do not respond within a reasonable period, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/
Privacy enquiries and complaints: https://www.oaic.gov.au/privacy/privacy-complaints
The OAIC's jurisdiction and ability to investigate a complaint depend on the applicable law and the circumstances of the complaint.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, information-handling practices or legal obligations.
The updated version will be published on our website with a revised “Last updated” date.
Where required by law, we will provide additional notice or obtain consent before implementing a material change.
Your personal information will continue to be handled in accordance with applicable law, including any obligations arising from the circumstances in which it was originally collected.
We encourage you to review this Policy periodically.
22. Contact Us
For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:
Primera Soccer
Website: https://www.primerasoccer.au
Email: hello@primerasoccer.au
Please include “Privacy Enquiry” in the subject line of your email so your request can be directed appropriately.
End of Privacy Policy