terms of service

OVERVIEW

This website is operated by Primera Soccer. Throughout the website, the terms “we”, “us” and “our” refer to Primera Soccer. We provide this website, including all information, tools and services available through it, subject to your acceptance of these Terms of Service and any policies referenced in them.

By visiting our website, browsing our products or purchasing from us, you engage with our services and agree to these Terms of Service, including any additional terms and policies linked on our website. These terms apply to all website users, including visitors, customers, club representatives and other contributors.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, you should not use our website or services.

Any new features, products or tools added to our website will also be subject to these Terms of Service. We may update, change or replace parts of these terms by publishing a revised version on our website. Changes will apply as permitted by law. Your continued use of the website after changes are published may indicate acceptance of the revised terms.

Primera Soccer is an Australian-owned soccer ball brand dedicated to the game of soccer. Our website provides information about our products, promotions and services, and allows customers and clubs to enquire about or purchase our products.

SECTION 1 — ONLINE STORE TERMS

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age of 18, you should use our website and make purchases only with the involvement and permission of a parent or legal guardian where required by law.

You must not use our products or services for any unlawful or unauthorised purpose. You must not breach any applicable laws when using our website.

You must not introduce viruses, malicious software or any code intended to damage, disrupt or interfere with our website or its services.

We may restrict or suspend access to our website where we reasonably believe these terms have been breached.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse, restrict or cancel a transaction where permitted by law, including where we reasonably suspect fraud, misuse, unlawful activity or a breach of these terms.

You must not reproduce, copy, resell, exploit or commercially use any part of our website, services or website content without our prior written permission, except where permitted by law.

Information transmitted through the internet may pass through various networks and may be adapted to meet technical requirements. Payment information is handled through the payment processing arrangements made available at checkout.

The headings in these terms are included for convenience only and do not affect their interpretation.

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian law.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information on our website is accurate and current. However, product information, prices, descriptions, availability, promotions and other content may occasionally contain errors or become outdated.

Website content is provided for general information about Primera Soccer and our products. You should contact us if you require clarification before placing an order.

We may update website content at any time. Where an error affects an order or a customer's rights, we will address it in accordance with applicable law.

We are not required to update every item of historical or general information unless required by law.

SECTION 4 — MODIFICATIONS TO OUR SERVICES AND PRICES

Prices for our products may change from time to time without prior notice.

We may add, modify, suspend or discontinue products, features or parts of our website. These changes will not remove any rights you have under an existing order or applicable law.

The price applicable to your purchase will be the price presented to you at checkout, subject to any genuine pricing error and applicable legal requirements.

If an order is affected by a pricing or website error, we may contact you to explain the issue and discuss appropriate options. We will not rely on this clause to avoid obligations imposed by Australian Consumer Law.

SECTION 5 — PRODUCTS AND PRODUCT INFORMATION

Primera Soccer sells soccer balls and may offer related products, club offers and other soccer-related merchandise or services.

We aim to display product images, colours, specifications and descriptions as accurately as possible. However, the appearance of colours may vary depending on your screen, device and display settings.

Product availability may vary, and some products may be offered in limited quantities. We reserve the right to introduce, change or discontinue products, subject to any obligations relating to orders already accepted.

We may limit purchase quantities or restrict sales in particular circumstances, including where reasonably necessary to manage stock, prevent fraud or administer a promotion fairly.

Descriptions, specifications and product imagery are provided to help customers make informed purchasing decisions. If you need specific information about a ball's size, intended use or other features, please contact us before ordering.

Nothing in this section limits your rights if a product fails to meet a consumer guarantee under Australian Consumer Law.

SECTION 6 — ORDERS, BILLING AND ACCOUNT INFORMATION

When placing an order, you agree to provide complete and accurate contact, billing, delivery and payment information.

You are responsible for ensuring that your delivery address and contact details are correct before completing checkout.

An order confirmation may acknowledge receipt of your order but does not necessarily mean that the order has been accepted. We may need to verify payment, stock availability, delivery details or other order information before dispatch.

Where we cannot fulfil an order, or where an order must be cancelled for a legitimate reason, we will contact you where reasonably practicable and provide any refund required by law.

We may refuse or cancel orders where permitted by law, including orders reasonably suspected to involve fraud, unauthorised payment, resale activity contrary to stated restrictions or misuse of a promotion.

If we cancel an order after payment has been taken, any amount refundable to you will be returned using an appropriate payment method.

For information about returns and refunds, please refer to our Refund Policy.

SECTION 7 — PAYMENTS

Payment methods available for your purchase will be displayed during checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by independent third-party payment providers. Their processing activities may also be subject to their own terms and privacy policies.

We do not intend to collect or store full payment card details except where expressly disclosed and lawfully supported by the payment arrangements we use.

Orders may be held or cancelled where payment cannot be authorised or completed, subject to applicable law.

SECTION 8 — SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the timeframes communicated at checkout or otherwise agreed with you. Delivery timeframes are estimates unless expressly confirmed otherwise.

Delivery may be affected by courier availability, public holidays, weather, remote delivery locations or other circumstances outside our reasonable control.

You are responsible for providing an accurate delivery address and any relevant delivery instructions.

Any shipping charges will be displayed during checkout or otherwise communicated before you complete your purchase.

Where offered, free shipping on qualifying orders of more than $500 AUD applies only to eligible orders and is subject to any conditions clearly disclosed at the time of the offer. Any exclusions or restrictions must be communicated before purchase.

If an order is delayed, lost or damaged during delivery, please contact us so we can investigate and work with the relevant delivery provider where appropriate.

Nothing in this section removes any rights you may have under Australian Consumer Law.

SECTION 9 — RETURNS, REFUNDS AND CANCELLATIONS

Our returns and refund arrangements are set out in our separate Refund Policy, which should be read together with these Terms of Service.

If a product is faulty, damaged, unsafe, not as described or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy under Australian Consumer Law.

Our policies do not replace or limit your statutory rights.

Change-of-mind returns, including eligibility, time limits and any conditions, will be handled in accordance with our published Refund Policy and applicable law.

If you wish to cancel or change an order, contact us as soon as possible. We will consider the request based on the order's status and any applicable legal obligations.

SECTION 10 — PRODUCT WARRANTY AND CARE

Primera Soccer may provide a separate 12-month replacement warranty covering specified stitching defects and bladder-retention issues, subject to the terms of the applicable warranty.

Before relying on this warranty, please review the published Primera Soccer Warranty Policy or contact us for the current terms.

A warranty claim may require proof of purchase, photographs or inspection of the product.

Damage resulting from misuse, improper inflation, neglect, unauthorised modification, unsuitable playing surfaces or ordinary wear and tear may not be covered by a voluntary warranty, depending on the applicable warranty terms.

We may request that a product be returned or inspected before determining a warranty claim.

Any voluntary warranty is additional to, and does not replace, rights and remedies available under Australian Consumer Law.

SECTION 11 — PROMOTIONS, DISCOUNTS AND SPECIAL OFFERS

Primera Soccer may offer discounts, introductory offers, club promotions, free products or other promotional arrangements from time to time.

Each promotion is subject to its advertised eligibility requirements, offer period, stock availability and any conditions disclosed when the offer is made.

For example, a club offer involving the purchase of a specified number of soccer balls and additional free balls will be subject to the quantities, dates and other conditions stated in that offer.

Unless expressly stated otherwise, promotions cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to correct genuine promotional errors and to modify or withdraw an offer where permitted by law. We will honour obligations already incurred and will not use this provision to disregard consumer rights.

If a promotion has an expiry date or limited stock, those restrictions will be communicated as part of the offer.

SECTION 12 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to tools, payment services, delivery services or other features supplied by third parties.

We do not necessarily control or operate these third-party services. Their use may be subject to additional terms and conditions imposed by their providers.

You are responsible for reviewing relevant third-party terms before using a third-party service where appropriate.

We may introduce new tools, features or services in the future. Unless otherwise stated, they will also be subject to these Terms of Service.

Nothing in this section excludes liability that cannot lawfully be excluded.

SECTION 13 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms or services for your convenience.

These links do not necessarily mean that Primera Soccer endorses or is affiliated with the linked organisation.

We are not responsible for the content, policies, security or practices of independent third-party websites that we do not control.

If you visit a third-party website or purchase goods or services from a third party, you should review its terms and privacy policy before proceeding.

Any transaction with a third party is generally between you and that provider, subject to any rights you may have against Primera Soccer under applicable law.

SECTION 14 — COMMENTS, FEEDBACK AND SUBMISSIONS

If you send us feedback, suggestions, product ideas, reviews, competition entries or other material, you confirm that you have the right to submit that material.

You must not submit content that is unlawful, misleading, defamatory, threatening, abusive, discriminatory or infringing of another person's intellectual property, privacy or other legal rights.

Where you voluntarily send general feedback or suggestions, you permit us to consider and use those suggestions to improve our products and services, without an obligation to compensate you, unless we agree otherwise in writing.

We will not assume that we have unrestricted rights to use your identifiable photographs, personal stories or other personal content for marketing merely because you contact us. Any necessary permission will be obtained separately where appropriate.

We may remove or decline to publish website content that breaches these terms or applicable law.

You remain responsible for the content you submit.

SECTION 15 — PERSONAL INFORMATION AND PRIVACY

Personal information collected through our website, checkout, enquiries or other interactions is handled in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy explains the types of information we may collect, why we collect it, how it may be used or disclosed, and how you can contact us about privacy-related matters.

By providing personal information, you acknowledge that it may be handled as described in our Privacy Policy, subject to any consent requirements and legal obligations that apply.

Please review our Privacy Policy on the Primera Soccer website before providing personal information.

SECTION 16 — PROHIBITED USES

You must not use our website or its content:

  1. For any unlawful purpose or to encourage unlawful activity.

  2. To breach applicable laws or regulations.

  3. To infringe our intellectual property or the rights of another person.

  4. To submit false, misleading, fraudulent or unauthorised information.

  5. To upload viruses, malware or other harmful code.

  6. To interfere with the security, operation or functionality of our website.

  7. To collect or misuse another person's personal information without lawful authority.

  8. To send spam, conduct phishing or engage in deceptive activity.

  9. To scrape, crawl, copy or harvest website content or data in a manner that breaches these terms, applicable law or the rights of others.

  10. To harass, threaten, abuse or discriminate against another person.

  11. To bypass security controls or attempt to gain unauthorised access to our systems.

  12. To misuse promotions, discount codes or other offers.

We may restrict or terminate access to our website where reasonably necessary in response to a breach, subject to applicable law.

SECTION 17 — INTELLECTUAL PROPERTY

Unless otherwise stated, the Primera Soccer name, logo, branding, website design, product imagery, written content, graphics and other original materials displayed on our website are owned by or licensed to Primera Soccer.

These materials are protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial purposes associated with browsing or purchasing our products.

You must not reproduce, modify, distribute, publish, sell or commercially exploit our branding, images or content without our prior written permission, except where permitted by law.

Nothing in these terms transfers ownership of any intellectual property to you.

If you believe material on our website infringes your intellectual property rights, please contact us with relevant details.

SECTION 18 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, website content may contain typographical errors, inaccurate information or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or stock availability.

We reserve the right to correct errors and update information.

If an error materially affects an order, we may contact you to explain the issue and discuss appropriate options, including cancellation and refund where required.

We will comply with applicable law when correcting errors, changing orders or addressing payments already made.

SECTION 19 — DISCLAIMER AND LIMITATION OF LIABILITY

We aim to keep our website available, secure and accurate, but we cannot guarantee that it will always be uninterrupted, error-free or free from technical issues.

To the extent permitted by law, we are not responsible for loss arising from circumstances beyond our reasonable control, including third-party service interruptions, internet failures or events that could not reasonably have been prevented.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

Where liability may lawfully be limited, our liability will be limited to the extent permitted by law.

We are not responsible for losses caused by your misuse of our products or failure to follow applicable product care and use instructions, to the extent permitted by law.

Nothing in this section limits liability for matters that cannot legally be limited, or any rights you may have in relation to defective products, misleading conduct or other breaches of applicable law.

SECTION 20 — INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for reasonable losses or claims suffered by Primera Soccer that arise directly from your unlawful conduct, infringement of third-party rights or material breach of these Terms of Service.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct, negligence or breach of a non-excludable legal obligation.

Any indemnity under this section applies only to the extent legally recoverable.

SECTION 21 — SEVERABILITY

If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable, that provision will be severed or limited to the minimum extent necessary.

The remaining provisions will continue to operate to the extent permitted by law.

SECTION 22 — TERMINATION AND SUSPENSION

These Terms of Service apply while you use our website or services.

You may stop using our website at any time.

We may suspend or restrict your access where reasonably necessary because of suspected fraud, unlawful activity, a material breach of these terms or a security risk.

Termination or suspension does not remove rights or obligations that arose before the relevant date, including obligations relating to accepted orders, outstanding payments, refunds or consumer guarantees.

Any action taken under this section will be subject to applicable law.

SECTION 23 — ENTIRE AGREEMENT AND NO WAIVER

These Terms of Service, together with our Privacy Policy, Refund Policy, applicable Warranty Policy and any specific terms presented for a promotion or purchase, form the terms governing your use of our website and relevant transactions.

Where specific written terms apply to an order or promotion, they should be read together with these Terms of Service. If there is an inconsistency, the specific terms will apply to the extent intended and permitted by law.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

Nothing in this section overrides any statutory right or obligation.

SECTION 24 — GOVERNING LAW AND DISPUTES

These Terms of Service are governed by the laws applicable in Australia, including the Australian Consumer Law.

Subject to any mandatory legal requirements, disputes will be dealt with by the courts and tribunals with appropriate jurisdiction.

If you have a concern about an order, product or service, we encourage you to contact us first so we can attempt to resolve the matter promptly and fairly.

Nothing in this section prevents you from exercising any legal rights or pursuing a complaint through an appropriate consumer protection body.

SECTION 25 — CHANGES TO THESE TERMS OF SERVICE

We may update these Terms of Service from time to time by publishing a revised version on our website.

The updated version will display its effective or last-updated date.

Changes will apply from the date stated in the updated terms, subject to applicable law and any rights relating to existing orders or agreements.

We encourage you to review this page periodically.

SECTION 26 — CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact Primera Soccer using the details below.

Primera Soccer
Website: https://www.primerasoccer.au
Email: hello@primerasoccer.au

Please include your order number, if applicable, and a brief description of your enquiry so we can assist you.